Frequently Asked Questions
Everything you need to know about our commercial-grade solutions and services.
What is the standard lead time for bulk commercial orders?
Most in-stock commercial items ship within 2-3 business days. For high-volume bulk orders or specialized facility equipment, lead times may vary between 5-10 business days depending on regional warehouse availability.
Do you offer tax-exempt purchasing for non-profits or government agencies?
Yes, we provide tax-exempt accounts for qualified organizations. To set this up, please create a business account and upload your valid tax-exempt certificate through our secure customer portal before placing your order.
What is your return policy for commercial-grade products?
We offer a 30-day return policy on most unused products in their original packaging. Please note that a restocking fee may apply to large-scale industrial equipment, and custom-ordered items are non-returnable.
Are your products compliant with OSHA and NSF standards?
The majority of our product line is engineered to meet or exceed industry regulations, including OSHA safety standards and NSF certification for food safety. Please check the individual product specification sheets for specific certifications.
Do you offer freight shipping for oversized items like tilt trucks or large containers?
Yes, oversized items are shipped via LTL (Less Than Truckload) freight. During checkout, you will have the option to specify if your delivery location requires a liftgate or has a dedicated loading dock.
How can I obtain a copy of an SDS (Safety Data Sheet) for cleaning chemicals?
Safety Data Sheets are available for download directly on each chemical product page. Alternatively, you can contact our compliance team with the product SKU to receive a digital copy via email.